As such, even installing the S/MIME Support Package afterwards will not enable the smartphone to decrypt those messages.Īn example of such property is the icon of the encrypted message which remains as a regular envelope as oppose to updating to an envelope with a lock after the S/MIME Support Package is installed. In the new message window click the To: field 3. In Outlook, select the New E-mail option 2.

To create new encrypted emails, use the following steps: 1. If the S/MIME Support Package is not installed on the smartphone, the S/MIME properties are stripped from the encrypted messages on the smartphone and this process is irreversible. PART II: SEND THE ENCRYPTED EMAIL Now that you have saved the Contact Center information and certificate to your email client, you can now address a new message and select the encryption option. So to decrypt encrypted emails in Outlook, the user needs proper information at his end. Every encrypted text has a key and only the person with that key can decrypt that email and read it in its original format. (07/05 13:32:22.721): S/MIME end-to-end processing is disabled Email encryption means encrypting emails so that not any random person can comprehend the message.If you see this Unable to decrypt window, it means the account (email.

Youll receive an account confirmation email at the address you provided. If someone created a Smartkey for you, it also needs to match the email address the sender used.) Click Sign Up. In the MAGT log the following will be stamped: Enter Name, email, and password (This email needs to be valid and one you have access to. When the message first arrives on the BlackBerry smartphone, if it is encrypted with S/MIME, the smartphone sends an acknowledgement to the BlackBerry Enterprise Server stating whether it has the S/MIME Support Package installed or not.

Unable to decrypt email